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Operations Manager ​Persona

Olivia Williams, 37

Olivia started working for ABC Bank Ltd. as a maintenance executive. After two years she was promoted operations manager responsible for all 107 ATMs of ABC Bank being installed and maintained in a save and solid manner.
This includes among other tasks planning the shifts of the maintenance executives, coordinating software releases, procurement of replacement parts and new ATMs.

For Olivia it is important to quickly get an overview about the status of "her babies" - as she calls the ATMs - and to be notified in timely manner or even up-front about irregularities.

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